GENERAL TERMS AND CONDITIONS OF SALE (GTC)

I. Basic provisions

1. These general terms and conditions of sale (hereinafter the "terms of sale") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter the "Czech Civil Code")

   • Company name: Filamentor s.r.o.

   • IČ: 23639709

   • DIČ: CZ23639709 (VAT payer)

   • Registered office: Na Černém vrchu 2179/5, Smíchov, 150 00 Praha

   • Registered with: the Municipal Court in Prague, Section C, file 430572

   • Contact details:

     • Email: info@filamentor.io

     • Phone: 778440012

     • WWW: www.filamentor.io

       (hereinafter the "seller")

2. These terms of sale govern the mutual rights and obligations of the seller and the natural person who concludes the purchase contract outside their business activity as a consumer, or in the course of their business activity (hereinafter: the "buyer") through the web interface located on the website available at the address www.filamentor.io

   
   (hereinafter the "online store").

3. The provisions of the terms of sale form an integral part of the purchase contract. Any differing arrangements in the purchase contract prevail over the provisions of these terms of sale.

4. These terms of sale and the purchase contract are concluded in the Czech language.

II. Information on products and prices

1. Information about the products, including the indication of the prices of individual products and their main characteristics, is provided with each product in the catalogue of the online store. The prices of the products are stated inclusive of value added tax, all related charges, and the costs of returning the product where, by its nature, the product cannot be returned by the usual postal route. The prices of the products remain valid for the period during which they are displayed in the online store. This provision does not preclude the conclusion of a purchase contract on individually agreed terms.

2. All presentation of the products placed in the catalogue of the online store is informative in nature, and the seller is not obliged to conclude a purchase contract relating to such products.

3. Information about the costs relating to the packaging and delivery of the products is published in the online store. Such information applies only in cases where the products are delivered within the territory of the Czech Republic.

4. Any discounts on the purchase price of the products cannot be combined with one another, unless otherwise agreed between the seller and the buyer.

III. Order and conclusion of the purchase contract

1. The costs incurred by the buyer for the use of means of distance communication in connection with the conclusion of the purchase contract (costs of the internet connection, costs of telephone calls) are borne by the buyer themselves. These costs do not differ from the basic rate.

2. The buyer places the order for the products in the following ways:

   • through their customer account, if they have previously registered in the online store,

   • by completing the order form without registration.

3. When placing the order, the buyer selects the product, the number of units, and the method of payment and delivery.

4. Before submitting the order, the buyer is permitted to check and modify the data they have entered in the order. The buyer submits the order to the seller by clicking the "Order" button. The data indicated in the order are considered correct by the seller. A condition for the validity of the order is the completion of all mandatory data in the order form.

5. Immediately after receiving the order, the seller sends the buyer a confirmation of receipt of the order to the email address that the buyer indicated when placing the order. This confirmation is automatic and is not considered conclusion of the contract. The purchase contract is concluded only after the order has been accepted by the seller. The notice of acceptance of the order is delivered to the buyer's email address.

6. If the seller cannot meet one of the requirements indicated in the order, they send the buyer a modified offer to their email address. The modified offer is considered a new proposal for a purchase contract, and in such a case the purchase contract is concluded upon the buyer's confirmation of acceptance of this offer to the seller.

7. All orders accepted by the seller are binding. The buyer may cancel the order as long as the notice of acceptance of the order by the seller has not been delivered to them.

8. In the event of an obvious technical error on the part of the seller in stating the price of the product (for example where the price obviously does not correspond to the usual price), the seller is not obliged to deliver the product at this erroneous price.

IV. Customer account

1. On the basis of the buyer's registration in the online store, the buyer can access their customer account. From their customer account, the buyer can place orders for products. The buyer can also order the products without registration.

2. When registering and ordering the products, the buyer is obliged to indicate all data correctly and truthfully. The buyer is obliged to keep the data indicated in the user account up to date.

3. Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding this data.

4. The seller may delete the user account, in particular where the buyer no longer uses their account for an extended period or breaches their obligations.

V. Payment terms and delivery of the products

1. The price of the product and any costs relating to the delivery of the product may be paid by the buyer in the following ways:

   • by cashless payment with a payment card,

   • by cashless payment through a payment gateway,

   • by cash on delivery, in cash at the time of delivery of the product,

   • in cash or by payment card at the time of personal collection.

2. Together with the purchase price, the buyer is obliged to pay the costs relating to the packaging and delivery of the products in the agreed amount.

3. In the case of cash payment, the purchase price is due at the time of collection of the product. In the case of cashless payment, the purchase price is due within 7 days of the conclusion of the purchase contract.

4. The seller does not require any advance payment from the buyer in advance. Payment of the purchase price before the dispatch of the product does not constitute an advance payment.

5. The product is delivered to the buyer:

   • to the address indicated by the buyer in the order,

   • via a collection point, to the address of the collection point indicated by the buyer,

   • by personal collection at the seller's place of business.

6. The costs of delivery of the product, depending on the method of dispatch and collection of the product, are indicated in the order.

7. At the time of collection of the product from the carrier, the buyer is obliged to check the integrity of the packaging. In the event of damage to the packaging, the buyer is not obliged to accept the shipment.

8. The seller issues the buyer a tax document, the invoice. The tax document is sent to the buyer's email address or enclosed with the packaging.

VI. Withdrawal from the contract

1. A buyer who has concluded the purchase contract outside their business activity as a consumer has the right to withdraw from the purchase contract.

2. The period for withdrawal from the contract is 14 days

• from the day of collection of the product,

• from the day of collection of the last delivery of products, where the subject of the contract is several types of products or the delivery of several parts,

• from the day of collection of the first delivery of products, where the subject of the contract is the regular repeated delivery of products.

3. Among other things, the buyer cannot withdraw from the purchase contract: 

• relating to the provision of services, where they have been performed with the buyer's prior express consent before the expiry of the period for withdrawal from the contract and the seller, before the conclusion of the contract, has informed the buyer that in such a case they do not have the right to withdraw from the contract,

• relating to the supply of products or services whose price depends on fluctuations of the financial market independent of the seller's will and which may occur during the period for withdrawal from the contract,

• relating to the supply of alcoholic beverages that can only be delivered after the expiry of thirty days and whose price depends on fluctuations of the financial market independent of the seller's will,

• relating to the supply of products that have been modified according to the buyer's wishes or for their person,

• relating to the supply of products subject to rapid deterioration, as well as products that, after delivery, have been irreversibly mixed with other products,

• relating to the supply of products in sealed packaging that the buyer has removed from the packaging and which, for reasons of hygiene, cannot be returned,

• relating to the supply of a sound or video recording or a computer program, where they have breached its original packaging,

• relating to the supply of newspapers, periodicals or magazines,

• relating to the supply of digital content, where it has not been supplied on a material medium and has been supplied with the buyer's prior express consent before the expiry of the period for withdrawal from the contract and the seller, before the conclusion of the contract, has informed the buyer that in such a case they do not have the right to withdraw from the contract,

• in the other cases indicated in Section 1837 of the Czech Civil Code.

4. In order to comply with the period for withdrawal from the contract, the buyer must send the declaration of withdrawal within the period for withdrawal from the contract.

5. For withdrawal from the purchase contract, the buyer may use the standard form for withdrawal from the contract provided by the seller. The buyer sends the withdrawal from the purchase contract to the email address or to the mailing address of the seller indicated in these terms of sale. The seller confirms receipt of the form to the buyer without undue delay.

6. A buyer who has withdrawn from the contract is obliged to return the product to the seller within 14 days of withdrawal from the contract. The buyer bears the costs relating to the return of the product to the seller, including in the case where the product cannot, by its nature, be returned by the usual postal route.

7. If the buyer withdraws from the contract, the seller returns to them without undue delay, and at the latest within 14 days of withdrawal from the contract, all sums of money, including delivery costs, that they have received from the buyer, and this by the same method. The seller returns to the buyer the sums of money received by a different method only if the buyer consents to this and if it does not entail any additional costs for them.

8. If the buyer has chosen a method of delivery of the product other than the cheapest method offered by the seller, the seller returns to the buyer the delivery costs of the product in the amount corresponding to the cheapest method of delivery offered.

9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the sums of money received to the buyer before the buyer hands over the product to them or proves that they have sent the product to the seller.

10. The buyer must return the product to the seller undamaged, unworn and unsoiled and, if possible, in its original packaging. The seller has the right to unilaterally set off the right to compensation for the damage occurring to the product against the buyer's right to the return of the purchase price.

11. The seller has the right to withdraw from the purchase contract due to the depletion of stock, the unavailability of the product, or where the manufacturer, importer or supplier of the product has discontinued the production or import of the product. The seller informs the buyer without undue delay via the email address indicated in the order and returns, within a period of 14 days of the notice of withdrawal from the purchase contract, all sums of money, including delivery costs, that they have received from the buyer under the contract, and this by the same method, or by the method indicated by the buyer.

VII. Rights arising from defective performance (Complaints)

1. The seller is liable to the buyer for the fact that the product, at the time of collection, is free of defects. In particular, the seller is liable to the buyer for the fact that, at the moment the buyer collected the product:

   • the product has the characteristics agreed by the parties and, in the absence of an agreement, has the characteristics that the seller or the manufacturer described or that the buyer expected in view of the nature of the product and on the basis of the advertising carried out by them,

   • the product is suitable for the purpose that the seller indicates for its use or for which a product of this type is usually intended,

   • the product corresponds, in quality or workmanship, to the agreed sample or model, where the quality or workmanship was determined on the basis of the agreed sample or model,

   • the product is in the appropriate quantity, measure or weight, and

   • the product meets the requirements of the legal provisions.

   1. If the defect manifests itself within six months of the collection of the product by the buyer, the product is presumed to have already been defective at the time of collection. The buyer has the right to assert the right arising from a defect that occurs in consumer goods within a period of twenty-four months of collection. This provision does not apply to products sold at a lower price for the defect for which the lower price was agreed, to wear of the product caused by its usual use, to used products for the defect corresponding to the degree of use or wear that the product had at the time of collection by the buyer, or where this follows from the nature of the product.

   2. In the event of the appearance of a defect, the buyer may submit a complaint to the seller and request:

   • replacement with a new product,

   • repair of the product,

   • an appropriate discount on the purchase price,

   • withdrawal from the contract.

   1. The buyer has the right to withdraw from the contract,

   • if the product has a substantial defect,

   • if they cannot normally use the goods due to the repeated occurrence of the defect or defects after repair,

   • in the case of a larger number of defects of the product.

   1. The seller is obliged to accept the complaint at any place of business where acceptance of the complaint is possible, where appropriate also at the registered office or place of business. The seller is obliged to issue the buyer a written confirmation of when the buyer asserted the right, what the content of the complaint is and which method of handling the complaint the buyer requests, as well as a confirmation of the date and method of handling the complaint, including confirmation of the execution of the repair and its duration, or a written justification of the rejection of the complaint.

   1. The seller or an employee authorised by them decides on the complaint immediately, in complex cases within three working days. This period does not include the time, appropriate according to the type of product or service, necessary for the technical assessment of the defect. The complaint, including the elimination of the defect, must be handled without undue delay, at the latest within 30 days of the day on which the complaint was submitted, unless the seller and the buyer agree on a longer period. The fruitless expiry of this period is considered a substantial breach of the contract and the buyer has the right to withdraw from the purchase contract. The moment of submission of the complaint means the moment when the buyer's expression of will (the exercise of the right arising from defective performance) reaches the seller.

   2. The seller informs the buyer in writing of the outcome of the complaint.

   3. The right arising from defective performance does not belong to the buyer where, before collecting the goods, the buyer knew that the goods had a defect, or where the buyer themselves caused the defect.

   4. In the case of a justified complaint, the buyer has the right to reimbursement of the costs reasonably incurred in connection with the exercise of the complaint. The buyer may assert this right with the seller within a period of one month of the expiry of the warranty period.

   5. The choice of the method of complaint belongs to the buyer.

   6. The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Czech Civil Code and by Act No. 634/1992 Coll., on consumer protection.

   7. Further rights and obligations of the parties relating to the seller's liability for defects are governed by the seller's complaints regulation.

VIII. Notices

1. The contracting parties may deliver all correspondence to one another by electronic mail.

2. The buyer delivers correspondence to the seller's email indicated in these terms. The seller delivers to the buyer at the email indicated in the order.

IX. Out-of-court settlement of disputes

1. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Praha 2, IČ: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr may be used for the settlement of disputes between the seller and the buyer arising from the purchase contract.

2. The European Consumer Centre Czech Republic (Evropské spotřebitelské centrum Česká republika), with its registered office at Štěpánská 567/15, 120 00 Praha 2, internet address: http://www.evropskyspotrebitel.cz is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

3. The seller is authorised to sell the products on the basis of a trade licence (živnostenské oprávnění). The supervision of the trade activity is carried out, within the scope of its competence, by the competent trade licensing office. The Czech Trade Inspection Authority exercises, within the defined limits, among other things the supervision of compliance with Act No. 634/1992 Coll., on consumer protection.

X. Final provisions

1. All agreements between the seller and the buyer are governed by the legal order of the Czech Republic. If the relationship founded on the purchase contract contains an international element, the parties agree that the relationship is governed by the law of the Czech Republic. The rights of the consumer arising from generally binding legal provisions remain unaffected.

2. The seller is not bound, in relation to the buyer, by any code of conduct within the meaning of the provision of Section 1826(1)(e) of the Czech Civil Code.

3. All rights relating to the seller's website, in particular the copyright in the content, including the page layout, the photos, the films, the graphics, the trademarks, the logo and the other content and elements, belong to the seller. It is prohibited to copy, modify or otherwise use the website or a part thereof without the seller's consent.

4. The seller is not responsible for errors arising from the intervention of third parties in the online store or arising from its use contrary to its purpose. The buyer, when using the online store, must not employ procedures that could have a negative influence on its operation and must not carry out any activity that could allow them or third parties to interfere unlawfully or use unlawfully the software or the other components constituting the online store and to use the online store or its parts or the software in a manner that would be contrary to its purpose or objective.

5. The buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Czech Civil Code.

6. The purchase contract, including the terms of sale, is archived by the seller in electronic form and is not accessible.

7. The seller may amend or supplement the wording of the terms of sale. This provision does not affect the rights and obligations that arose during the period of effect of the previous version of the terms of sale.

These terms of sale enter into force on 11.2.2026

ANNEX: STANDARD FORM FOR WITHDRAWAL FROM THE CONTRACT

(complete this form and return it only in the case where you wish to withdraw from the contract)

Recipient: Filamentor s.r.o., Hala 5, Komerční 567, 251 01 Nupaky, Email: info@filamentor.io

I hereby give notice that I withdraw from the contract for the purchase of this product:

• Date of the order:

• Date of receipt of the product:

• Order number:

• Buyer's first name and surname:

• Buyer's address:

• Bank account number for the refund:

Buyer's signature (only if the form is sent in paper form):

Date: