Privacy policy

Last updated: June 26, 2026

Filamentor operates this store and this website, including all related information, content, features, tools, products and services, with the aim of offering you, our customers, a tailored shopping experience (hereinafter the "Services"). Filamentor uses the Shopify platform, which enables us to provide you with the Services. This privacy policy describes how we collect, use and disclose your personal data when you visit, use or make a purchase or another transaction through the Services or when you communicate with us in another way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails as regards the collection, processing and disclosure of your personal data.

Please read this privacy policy carefully. By using the Services and accessing them, you confirm that you have read this Privacy Policy and that you understand the collection, use and disclosure of your data as described in this Privacy Policy.

Personal data we collect or process

When we use the term "personal data", we mean information that identifies you or another person or that can reasonably be linked to you. Personal data does not include information collected in anonymous form or that has been de-identified, so that it cannot be identified or reasonably linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on how you interact with the Services, where you live, and how the applicable legal provisions permit or require it:

• Contact data including your name, address, billing address, delivery address, telephone number and email address.
• Financial information including credit and debit card and financial account numbers, payment card information, financial account information, transaction data, the form of payment, payment confirmations and other payment data.
• Account data including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to the cart, add to the wish list or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you provide in communications with us, for example when you submit a request to customer support.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with them or navigate them.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you including in the cases where you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal data;
• Automatically through the Services including data from your device when you use our products or services or visit our website, and through cookies and similar technologies;
• From our service providers including the cases where we use them to enable a particular technology and where they collect or process your personal data on our behalf;
• From our partners or other third parties.

How we use your personal data

Depending on how you communicate with us or which of the Services you use, we may use the personal data for the following purposes:

• Provision, personalisation and improvement of the Services. We use your personal data to be able to provide you with the Services, including the performance of the contract with you, the processing of your payments, the fulfilment of your orders, the storing of your preferences and the items you are interested in, the sending of notifications relating to your account, the processing of purchases, returns, exchanges or other transactions, the creation, maintenance and other management of your account, the arrangement of shipping, the facilitation of returns and exchanges, the enabling of the publication of reviews and the creation of a tailored shopping environment, for example by recommending products related to your purchases. This may include the use of your personal data to better personalise and improve the Services.
• Marketing and advertising. We use your personal data for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, text message or post and to display online advertisements for products or services in the Services or on other websites, including on the basis of the items you have previously purchased or added to the cart and other activities in the Services.
• Security and fraud prevention. We use your personal data to verify your account, to ensure secure payments and purchases, to detect, investigate or take measures relating to possible fraudulent, illegal, dangerous or harmful activities, to protect public safety and to secure our Services. If you decide to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not disclose to anyone your username, password or other login data.
• Communication with you. We use your personal data to be able to provide you with customer support, respond to your requests, provide you with effective services and maintain business relationships with you.
• Legal reasons. We use your personal data to comply with applicable laws or to respond to valid legal proceedings, including requests from law enforcement authorities or government bodies, to investigate or participate in civil inquiries, in potential or actual litigation or in other contentious legal proceedings, and to assert or investigate possible violations of our terms or policies.

How we disclose personal data

In certain circumstances we may make your personal data accessible to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties that perform services for us (for example IT management, payment processing, data analysis, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners in order to provide you with marketing and advertising services. For example, we use Shopify to support personalised advertising with third-party services on the basis of your online activity with different merchants and across different websites. Our business and marketing partners will use your data in accordance with their own privacy statements. Depending on your place of residence, you may have the right to instruct us not to share information about you and not to show you targeted advertising and marketing on the basis of your online activity with different merchants and across different websites.
• When you instruct us, ask us or otherwise consent to provide certain information to third parties, for example to ship products or through social media widgets or the integration of login credentials.
• with our affiliated companies or otherwise within our corporate group.
• in connection with a business transaction, such as a merger or bankruptcy, in order to fulfil the applicable legal obligations (including responding to subpoenas, search warrants and similar requests), in order to assert the applicable terms of service or policies and in order to protect or defend the Services, our rights and the rights of our users or other persons.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes the personal data relating to your access to the Services and their use, in order to be able to provide you with and improve the Services. The information you provide to the Services will be transferred to and shared with Shopify and with third parties that may be located in countries other than the one in which you reside, in order to provide you with and improve the Services. In addition, in order to be able to protect, develop and improve our business, we use certain advanced features of Shopify that include data and information obtained from your interactions with our store, together with other merchants and with Shopify. To provide these advanced features, Shopify may use the personal data collected relating to your interactions with our store, with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and about any rights you may have, you can visit the pages Shopify's Privacy Policy for consumers . Depending on where you live, you can exercise certain rights regarding your personal data here. Link to Shopify's privacy portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you access links to sites that are not linked to or controlled by us, you should review their privacy and security policies and their other terms. We do not guarantee and are not responsible for the protection of the confidentiality or the security of such sites, including the accuracy, completeness or reliability of the information found on such sites. The information you provide in public or semi-public places, including the information you share on third-party social networks, may also be visible to other users of the Services and/or to the users of such third-party platforms without limitation as to their use by us or by third parties. The inclusion of such links does not in itself imply that we endorse the content of such platforms or their owners or operators, except in the cases indicated in the Services.

Data of minors

The Services are not intended for use by minors and we do not knowingly collect any personal data of minors under the age of majority in your jurisdiction. If you are a parent or legal guardian of a minor who has provided us with their personal data, you can contact us using the contact details indicated below and request its deletion. As of the effective date of this privacy policy, we do not have specific information that we "share" or "sell" (within the meaning of the relevant legal provisions) personal data of persons under 16 years of age.

Security and retention of your data

Please bear in mind that no security measure is perfect or impenetrable and that we cannot guarantee "perfect security". In addition, the information you send us may not be secure during transmission. We recommend that you do not use insecure channels for the transmission of sensitive or confidential information.

The period for which we retain your personal data depends on various factors, for example whether we need such data to manage your account, provide the Services, fulfil legal obligations, resolve disputes or assert other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, they may apply only in certain circumstances and in certain cases we may refuse your request, as permitted by law.

• Right of access / information. You may have the right to request access to the personal data we hold about you.
• Right to deletion. You may have the right to request that we delete the personal data we hold about you.
• Right of rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to portability. In certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of the personal data we hold about you and to request its transfer to a third party.
• Management of communication preferences. We may send you promotional emails, the sending of which you can refuse at any time using the unsubscribe option shown in our emails. If you unsubscribe, we may continue to send you non-promotional emails, for example relating to your account or the orders you have placed.

You can exercise any of these rights where indicated in the Services or you can contact us using the contact details indicated below. To learn more about how Shopify uses your personal data and about all the rights you may have, including the rights relating to the data processed by Shopify, you can visit the page https://privacy.shopify.com/en.

We will not discriminate against you for the exercise of any of these rights. Before processing your requests, we may need to verify your identity, as permitted or required by the applicable legal provisions. In accordance with applicable laws, you may designate a representative authorised to submit on your behalf the requests to exercise your rights. Before accepting such a request from an intermediary, we will require the intermediary to provide proof that you have authorised them to act on your behalf and we may need you to verify your identity directly with us. We will respond to your request in good time, as required by the applicable legal provisions.

Complaints

If you wish to submit a complaint regarding how we process your personal data, please contact us through the contact details indicated below. Depending on where you live, you may have the right to lodge an appeal against our decision by contacting us through the contact details indicated below, or you may submit a complaint to the local data protection authority. For the EEA, the list of competent data protection supervisory authorities can be found here.

International transfers

We note that we may transfer, store and process your personal data outside the country in which you live.

Where we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the standard contractual clauses of the European Commission or any equivalent agreement issued by the competent authority of the United Kingdom, except where it concerns a transfer of data to a country that has been designated as a country offering an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, including in view of changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised privacy policy on this website, update the "Last updated" date and provide the communication required by the applicable legal provisions.

Contacts

If you have questions regarding our personal data protection practices or this Privacy Policy, or if you wish to exercise one of the rights available to you, call us at , write to us at the email address filamentor.io@gmail.com or contact us at the address Javorová 120, Praha-západ, 252 41, CZ. For the purposes of the applicable personal data protection laws, we are the controller of your personal data.